IT Support Services – Level 1
Tamkeen Technologies
Job description
About the role
Tamkeen Technologies is seeking a Level 1 IT Support professional to analyse customer service operations, identify performance trends and support process improvements. The role focuses on generating insights, maintaining documentation and assisting with the implementation of service enhancement initiatives.
Key responsibilities
- Conduct in‑depth analysis of service operations data and produce analytical reports.
- Identify trends, propose enhancements to tools, workflows and analytical processes.
- Maintain up‑to‑date service documentation and reporting outputs.
- Collaborate with internal teams to provide analytical support and ensure timely delivery of reports.
- Communicate findings clearly to varied audiences and adjust communication style as needed.
Required profile
- Bachelor’s degree in Business Administration, Information Technology or a related field.
- Minimum two years of experience in customer service operations, service performance analysis or a similar function.
- Strong attention to detail, accountability and ability to meet reporting deadlines.
Required skills
- Power BI
- Excel
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Published 1 month ago
Expires 1 week from now
19 views · 0 interested
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Tamkeen Technologies