Key Account Manager

About the role

Foodics, a restaurant management ecosystem and payment technology provider founded in 2014, is hiring a Key Account Manager in Al Khobar. You will manage and nurture relationships with enterprise and key clients, drive revenue growth, ensure client satisfaction and expand the company's market presence. The role suits someone with a strategic mindset, strong interpersonal skills and a passion for delivering exceptional service.

Key responsibilities

• Build and maintain long-lasting relationships with enterprise and key clients, understanding their needs, objectives and processes.
• Identify opportunities for upselling and cross-selling additional products or services.
• Help clients adopt and deploy Foodics by acting as their main point of contact and advocating for them internally.
• Drive revenue growth through account management, negotiation and contract renewals.
• Monitor key account metrics, analyse performance data and prepare regular reports.
• Gather client feedback to inform product development and service improvements.
• Work with Sales, Onboarding, Marketing and Product Development teams.
• Guide clients on product usage, troubleshooting and best practices, and relay customer concerns to senior leadership.

Required profile

• Bachelor's degree in Business, Marketing or a related field (MBA preferred).
• At least 6 years of proven experience in key account management in F&B, SaaS, ERP or tech industries.
• Demonstrated success growing revenue and managing large enterprise accounts.
• Fluency in Arabic and English; restaurant operations experience is a plus.

Required skills

• Strong communication, negotiation and presentation skills.
• Strategic thinking and data analysis to spot trends and insights.
• Ability to handle multiple priorities in a fast-paced environment.

What we offer

• Competitive compensation with bonuses and potential share options.
• Regular training and an annual learning stipend.
• An inclusive, flexible culture with autonomy, mentoring and challenging goals.