Legal Intake Specialist (Remote, Saudi Arabia)

About the role

The Legal Intake Specialist will be the first point of contact for individuals seeking legal support. Working remotely from Saudi Arabia, you will combine client service, communication, and consultative skills to understand callers' needs, qualify opportunities, and connect them with the appropriate legal resources.

Key responsibilities

• Handle inbound calls with empathy, professionalism, and active listening to create a positive first impression.
• Qualify leads by gathering relevant information, assessing client needs, and determining suitability for available legal services.
• Schedule consultation appointments, meeting weekly booking goals and supporting conversion targets.
• Complete intake documentation accurately within legal CRM systems, ensuring records are organized and up‑to‑date.
• Follow up with potential clients, answer pre‑consultation questions, and maintain engagement until appointments are confirmed.
• Manage sensitive client information with discretion and confidentiality.
• Participate in call reviews and coaching sessions to improve intake quality and conversion performance.
• Collaborate with internal legal teams to ensure smooth transfer of qualified opportunities.

Required profile

• 3‑5 years of experience in legal intake, client relations, or legal administration within a law‑firm environment.
• Strong consultative communication skills and the ability to build trust with potential clients.
• Excellent spoken English, warm and confident professional demeanor.
• High attention to detail, empathy, and professionalism when handling sensitive personal situations.

Required skills

• Familiarity with legal CRM platforms such as Lawmatics or similar intake management tools.