OTR Supervisor – Last Mile Delivery Operations

About the role

Amazon is seeking an OTR Supervisor to lead its last‑mile delivery teams. You will ensure packages reach customers safely, on time, and with high quality, while fostering a safe and efficient work environment.

Key responsibilities

• Safeguard team safety and promote Amazon’s health and safety standards.
• Lead and manage Delivery Associates and oversee last‑mile delivery operations.
• Monitor and drive OTR performance metrics such as OTD, DDS, DOT, and delivery success rates.
• Uphold high standards of delivery quality and customer experience.
• Solve real‑time routing, dispatch, and delivery challenges to ensure on‑time performance.
• Improve and streamline OTR processes, reducing delivery defects.
• Share and promote best practices across teams.
• Daily follow‑up with vendors on onboarding, facilitate onboarding with external contractors.
• Manage incentives, conduct uniform audits, and maintain inventory.
• Communicate daily operations with DSP points of contact and handle escalations.
• Address DSP Delivery Associate callouts and coordinate DAY0 attendance.

Required profile

• High school diploma or equivalent.
• Ability to work a flexible schedule, including weekends, nights, and holidays.
• Willingness to work 40 hours per week with overtime as needed.
• Fluent in spoken, written, and read English.
• Preferred: 1+ years experience with Microsoft Office (Word, Excel, Outlook).

Required skills

• Microsoft Office (Word, Excel, Outlook)

What we offer

• Opportunity to contribute to Amazon’s world‑class e‑commerce logistics network.
• Inclusive culture that supports employees with disabilities.