PBX Operator – Luxury Hotel (Saudi National)

About the role

The PBX Operator will manage all telephone communications for Raffles The Red Sea, ensuring prompt, courteous, and professional service for guests and internal staff in a luxury hotel environment.

Key responsibilities

• Answer all incoming and internal calls promptly using the approved Raffles greeting and etiquette standards.
• Accurately route calls, take messages, and provide information in a courteous, clear, and professional manner.
• Handle guest wake‑up calls and special call requests punctually.
• Assist guests with general inquiries, hotel information, and service requests, coordinating with relevant departments.
• Follow emergency communication protocols, acting as a central point during fire, medical, or security incidents.

Required profile

• Minimum 1–2 years experience in PBX, Front Office, or Guest Services within a luxury or five‑star hotel.
• Diploma or certificate in Hospitality or a related field is an advantage.
• Polished, courteous, professional demeanor with ability to remain calm under pressure.
• Flexible to work shifts, including nights, weekends, and holidays.

Required skills

• Proficiency in telephone system operation.
• Basic computer applications.