Quality Control – Disaster Recovery Coordinator

About the role

The Quality Control professional will coordinate and facilitate Disaster Recovery (DR) failover and failback activities across application, infrastructure, database, network, and security teams. This role ensures DR exercises are executed according to approved runbooks, schedules, and escalation procedures while maintaining clear communication among technical stakeholders.

Key responsibilities

• Coordinate DR failover and failback activities across all relevant teams.
• Execute DR activities in line with runbooks, schedules, and escalation paths.
• Track progress of systems during DR testing and promptly escalate issues, risks, or delays.
• Document execution status, incidents, risks, decisions, and lessons learned.
• Prepare DR test reports and keep DR documentation up to date.
• Support periodic DR readiness reviews and business continuity initiatives.
• Follow up on action items identified during DR exercises and ensure closure.
• Contribute to continuous improvement of DR procedures based on test outcomes.

Required profile

• Bachelor's degree in Information Technology, Information Systems, Computer Science, Computer Engineering, or a related discipline.
• 2–4 years of experience in IT operations, infrastructure support, disaster recovery coordination, or business continuity.
• Strong understanding of Disaster Recovery concepts, failover/failback processes, and IT infrastructure environments.
• Familiarity with Windows, Linux, databases, virtualization, storage, and networking concepts.
• Excellent coordination, communication, stakeholder management, and issue‑escalation skills.

Required skills

• IT infrastructure environments
• Technical reporting
• Failback processes
• Disaster Recovery
• DR runbooks
• ITSM tools
• Business continuity practices
• Databases
• Virtualization
• Networking concepts
• Storage
• Windows
• Linux