Receptionist (Front Office Agent) – Saudi Arabia

About the role

Swissôtel Al Maqam is seeking a professional Receptionist (Front Office Agent) to join its front‑office team. The role involves welcoming guests, managing check‑in/out processes, and ensuring smooth daily operations in a five‑star hospitality environment.

Key responsibilities

• Prepare daily arrivals, allocate rooms and handle special guest requests.
• Register and process check‑ins, update guest information in the hotel management system, and issue key cards.
• Perform cashiering duties, foreign‑exchange transactions, night‑audit tasks and settlement at departure.
• Handle walk‑in and phone reservations, respond to guest inquiries and resolve complaints promptly.
• Monitor front‑office equipment, maintain the logbook, and ensure panic reports are printed twice per shift.
• Support other departments such as the information counter, business centre and foreign‑exchange desk when required.
• Follow fire and first‑aid procedures, attend scheduled training and uphold Swissôtel service standards.

Required profile

• Well‑groomed, friendly and able to maintain a cheerful disposition at all times.
• Strong attention to detail and ability to report daily activities to supervisors.
• Good product knowledge of hotel facilities and awareness of VIP, group and function schedules.
• Ability to monitor employee performance and provide coaching when needed.

Required skills

• Proficiency with hotel front‑desk software.
• Cash handling and foreign‑exchange processing.
• Night‑audit procedures.
• Key‑card issuance and guest security control.
• Basic first‑aid and fire‑procedure knowledge.

What we offer

• Opportunity to work in a prestigious five‑star hotel within the Abraj Al Bait complex.
• Training and development programs aligned with Swissôtel’s values.
• Dynamic, multicultural work environment close to the holy Masjid Al‑Harām.