Receptionist (Guest Service Agent) – Saudi Nationals Only

About the role

We are looking for a highly competent and service‑oriented Guest Service Agent to join our Front Office team. As the primary point of contact for guests, you will ensure a seamless arrival and departure experience while representing the standards of our hospitality program.

Key responsibilities

• Professionally greet and check‑in guests, ensuring an efficient arrival process.
• Address guest inquiries, requests, and complaints with urgency and professionalism.
• Execute check‑out procedures, including accurate billing and secure payment collection.
• Liaise with other departments to fulfill guest requirements and resolve issues promptly.
• Maintain comprehensive knowledge of hotel services, local attractions, and events to provide accurate information.
• Manage reservations, room allocations, and special requests with precision.
• Uphold high standards of organization, cleanliness, and presentation at the front desk.
• Perform administrative tasks such as generating reports and maintaining records.
• Collaborate with team members to consistently deliver superior service.
• Adhere strictly to hotel policies, procedures, and safety protocols.

Required profile

• Saudi nationals only (Tamayyaz Program).
• Open to fresh graduates or candidates with up to 6 months of relevant experience.
• Basic English proficiency.
• Strong passion for the hospitality field.
• Excellent interpersonal and communication skills.
• Team player who proactively assists co‑workers.
• Flexible roster availability based on departmental needs.
• Calm, courteous, and attentive to guest needs.

Required skills

What we offer

• Opportunity to develop hospitality skills through a structured nationalization program.
• Hands‑on on‑job training combined with classroom learning.
• Exposure to a dynamic front‑office environment.