Receptionist – Luxury Hotel

About the role

The Jeddah EDITION is seeking a friendly and professional Receptionist to be the first point of contact for guests. You will handle guest inquiries, manage communications, and ensure a seamless experience throughout their stay.

Key responsibilities

• Answer, record, and process guest requests via telephone, email, chat, and mobile devices.
• Operate the telephone switchboard, schedule wake‑up calls, and direct calls to appropriate extensions.
• Receive, log, and relay messages accurately, and follow up to confirm resolution.
• Provide information on room features, hotel amenities, and local attractions.
• Process room‑service orders, assist with menu selections, and record transactions in the point‑of‑sale system.
• Help guests access internet and in‑room entertainment.
• Maintain uniform appearance, confidentiality, and adherence to company policies.
• Assist guests with disabilities and ensure courteous, professional communication.
• Perform physical tasks such as standing, walking, and lifting items up to 10 lb.

Required profile

• High school diploma or GED equivalent.
• No prior related work experience required.
• No supervisory experience required.
• No specific license or certification needed.

Required skills

• Proficiency with a point‑of‑sale (POS) system.