Remote Customer Assistant – Administration

About the role

We are looking for a proactive Remote Customer Assistant to join our administration team. In this fully remote position you will be the first point of contact for customers, handling inquiries and supporting daily administrative operations while ensuring high‑quality service.

Key responsibilities

• Respond to customer inquiries via email and online communication tools.
• Maintain and update customer records, databases and trackers.
• Coordinate follow‑ups, requests and scheduling tasks.
• Organise digital files and ensure accurate documentation.
• Monitor open tasks and guarantee timely completion.
• Perform precise data entry and generate basic reports or summaries.
• Provide general administrative and operational support to the team.

Required profile

• Strong written communication and customer service skills.
• Excellent organisational and time‑management abilities.
• Ability to multitask, manage priorities and work independently.
• High attention to detail and accuracy.
• Problem‑solving mindset with a proactive approach.
• Previous experience in customer support or administrative roles is preferred.

Required skills

• Google Workspace (Docs, Sheets, Gmail, etc.).
• Microsoft Office suite, especially Excel.
• Email and customer support platforms.
• Task and project‑management tools.
• Remote collaboration tools such as chat and video‑conferencing applications.

What we offer

• Competitive compensation.
• Flexible remote work schedule.
• Structured onboarding and training.
• Career growth opportunities in customer support and administration.
• Performance‑based incentives.
• Supportive remote team environment.
• Ongoing learning and development resources.