Renewals Specialist – Customer Success

About the role

The Renewals Specialist will manage a portfolio of SaaS customers, ensuring timely renewals, reducing churn, and driving ARR retention. You will act as a trusted partner, proactively addressing issues and identifying growth opportunities.

Key responsibilities

• Own end‑to‑end renewal process for an assigned customer portfolio.
• Conduct at least four structured health‑check calls per customer each year.
• Identify risk signals, dissatisfaction, and expansion opportunities early.
• Coordinate with Support, Product, Finance and other internal teams to resolve customer issues.
• Maintain accurate renewal status, risk indicators and customer data in the CRM.
• Take accountability for churn reduction and ARR retention targets.
• Provide regular updates on renewal pipelines and risk assessments.

Required profile

• 1‑3 years of experience in Customer Success, Account Management, Renewals or Support.
• Experience with SaaS or subscription‑based products is a strong plus.
• Strong communication skills in Arabic; English is a plus.
• Comfortable working with retention, churn and ARR targets.
• Familiarity with the Saudi or GCC market.

Required skills

• Experience using CRM tools such as Salesforce.
• Experience with ticketing/support platforms like Zendesk.

What we offer

• Competitive compensation with bonuses and potential equity.
• Inclusive, diverse culture that encourages innovation and flexibility.
• Personal development programs, regular training and an annual learning stipend.
• Opportunity to work with a multinational team across 14 countries.
• Autonomy, mentoring and challenging goals in a hyper‑growth environment.