Reservation Agent
Sofitel
Job description
About the role
The Reservation Agent is the first point of contact for guests planning their stay at Sofitel. You will create a welcoming impression and ensure every reservation reflects the high standards of the Accor brand.
Key responsibilities
- Provide friendly, engaging service to all guests.
- Maximise revenue by recommending upgrades and up‑selling.
- Inform guests about property facilities and handle special requests.
- Process room reservations, maintain accurate rooming lists and update the reservation system.
Required profile
- Guest‑focused personality.
- Saudi national.
- Prior experience in hospitality reservations is an asset.
- Strong interpersonal and problem‑solving abilities.
- Fluent in English; additional languages are a plus.
Required skills
- Opera reservation system.
What we offer
- Employee benefit card with discounted rates across Accor worldwide.
- Access to learning programs through Accor Academies.
- Opportunities for career development within the property and globally.
- Participation in corporate social responsibility initiatives such as Planet 21.
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Published 1 month ago
Expires 2 weeks from now
18 views · 0 interested
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