Reservation Agent (Saudi Only)

About the role

An Accor hotel in Madinah is looking for a Reservations Agent. You will be the first point of contact for guests, making them feel welcome and reflecting the exceptional experience they expect on arrival. The position is open to candidates based in Saudi Arabia.

Key responsibilities

• Offer consistently exceptional, friendly and engaging service
• Ensure the best room selection for each guest and maximize revenue through up-selling
• Recommend property facilities and help guests with information and special requests
• Book room reservations, enter rooming lists and keep accurate information updated in the system

Required profile

• 1-2 years of experience in luxury hotels; prior experience is an asset
• Guest-focused personality
• Fluency in English; additional languages are a plus
• Experience with Opera or a related system is an asset

Required skills

• English language
• Strong interpersonal and problem-solving abilities

What we offer

• Employee benefit card with discounted rates at Accor properties worldwide
• Learning programs through the Accor Academies
• Opportunities to develop your talent and grow within the property and across the group
• The chance to contribute to corporate social responsibility activities such as Planet 21