Reservations Agent (Saudi Only)

About the role

Novotel Madinah, a modern 4-star hotel within the Accor family, is looking for a Reservations Agent. The agent handles guest reservations by phone, email and online booking channels, provides excellent customer service and helps maximise hotel occupancy and revenue. The position is open to Saudi nationals only.

Key responsibilities

• Handle and process room reservations accurately and efficiently
• Respond to guest inquiries via phone, email and booking platforms
• Update, modify and cancel reservations in the system when required
• Coordinate with other departments to ensure smooth guest experiences
• Promote hotel services and upsell when possible
• Monitor online travel agent (OTA) messages and booking requests
• Maintain accurate reservation records and prepare daily reports
• Ensure high levels of guest satisfaction and professionalism

Required profile

• Previous experience in reservations, hospitality or customer service is preferred
• Strong communication and interpersonal skills
• Ability to work under pressure and manage multiple tasks
• Good command of spoken and written English
• Strong sales and customer service skills

Required skills

• Good knowledge of reservation systems
• Microsoft Office

What we offer

• Career growth and development
• Global opportunities
• Competitive benefits
• Recognition culture and work-life balance