Resident Technical Account Manager – Cybersecurity

About the role

We are looking for an experienced Resident Technical Account Manager (Resident TAM) to work closely with strategic customers and serve as their trusted technical representative within Trend Micro. The Resident TAM will take end‑to‑end ownership of customer technical engagements, proactively manage deployed Trend Micro solutions, coordinate with internal technical and support teams, and ensure customers achieve maximum value from their cybersecurity investments.

Key responsibilities

• Act as the primary technical point of contact and trusted advisor for the customer, taking ownership of technical issues and engaging the appropriate Trend Micro resources to drive resolution.
• Understand the customer's IT, cybersecurity, and business objectives and align Trend Micro solutions to meet those requirements.
• Serve as the technical project manager for implementation, maintenance, upgrades, and adoption of Trend Micro solutions.
• Manage critical, severe, and urgent incident escalations, coordinating with Support, Engineering, Product Management and other teams.
• Conduct regular technical reviews, health checks, and roadmap discussions with the customer and local Trend Micro team.
• Provide proactive security advisories, product recommendations and assist in planning upgrades, migrations and feature enablement.
• Track open support cases, produce monthly status and escalation reports, and ensure timely resolution.
• Perform periodic service and technology reviews, presenting current state, risks, open issues and planned actions.

Required profile

• 7–10 years of experience in cybersecurity, technical account management, security engineering or a related field.
• Strong hands‑on experience with enterprise cybersecurity technologies, preferably including Trend Micro products.
• Experience working directly with enterprise customers and managing technical relationships.
• Proven ability in incident management, technical escalations, troubleshooting and customer engagement.
• Excellent communication, presentation, documentation and stakeholder‑management skills.
• Ability to translate complex technical issues into clear business and operational recommendations.
• Strong organizational and project‑management capabilities, able to handle multiple priorities.
• Relevant cybersecurity certifications (e.g., CISSP, CISM, CEH, Security+, vendor certifications) are a plus.

Required skills

• Trend Micro TippingPoint
• Trend Micro Apex One
• Trend Micro Deep Security
• Trend Micro Deep Discovery
• Trend Micro Vision One