Senior Business Excellence Lead

About the role

The Senior Business Excellence Lead will establish and drive the Infrastructure Quality Assurance Framework for Norconsult Telematics in Saudi Arabia. This role ensures that infrastructure asset development and delivery meet the highest standards of quality, compliance and performance, while supporting continuous improvement across the organization.

Key responsibilities

• Establish and implement an Infrastructure Quality Assurance framework covering the entire asset development and delivery lifecycle.
• Monitor compliance with approved policies, standards, procedures and governance requirements.
• Develop, maintain and automate executive dashboards to track KPIs, SLAs, risks and improvement initiatives.
• Define and monitor quality KPIs and process performance metrics to measure efficiency, maturity and customer satisfaction.
• Conduct regular sector quality reviews, perform trend and root‑cause analysis, and recommend corrective actions.
• Coordinate internal audits, ensure timely closure of findings and support the EFQM Excellence Model implementation.

Required profile

• Master’s or Bachelor’s degree in Engineering or Telecommunications.
• Minimum 10 years of telecom industry experience, including at least 5 years in a management role leading large‑scale projects.
• Proven experience in asset development, network deployment and performance reporting.
• Valid project‑management certification (e.g., PMP or PRINCE2).
• Strong analytical, presentation and English communication skills; Arabic is a plus.

Required skills

• Root Cause Analysis
• Executive dashboards
• Process governance
• Process documentation
• KPI frameworks
• Trend analysis
• EFQM Excellence Model
• Asset Development Delivery
• Quality Assurance Framework
• Network Deployment
• Performance reporting