Technical Support Representative

About the role

We are seeking a bilingual Technical Support Representative to join our Customer Service team in Jeddah. You will provide phone‑based assistance, diagnose technical problems, and ensure a high‑quality experience for our customers.

Key responsibilities

• Handle inbound customer calls, diagnose and resolve technical issues.
• Provide clear, professional guidance in both Arabic and English.
• Escalate complex cases to internal teams when necessary.
• Maintain accurate records of interactions and resolutions.
• Meet performance targets for call quality, response time, and customer satisfaction.
• Stay updated on product and technical knowledge.

Required profile

• Bachelor's degree in an IT‑related field.
• Advanced proficiency in Arabic and English with clear pronunciation.
• Strong problem‑solving and troubleshooting abilities.
• Excellent verbal communication and customer service skills.
• Ability to thrive in a fast‑paced call‑center environment.
• Willingness to work shifts from 10 AM to 10 PM with rotational days off.

Required skills

What we offer

• Opportunity to work in a dynamic, bilingual environment.
• Continuous training and development in technical support.
• Competitive shift‑based schedule.