Technical Support Specialist – Level 2

About the role

We are seeking a Technical Support Specialist to provide high‑quality IT support in a fast‑paced environment. The ideal candidate has strong troubleshooting abilities, excellent communication skills, and experience in help‑desk support.

Key responsibilities

• Provide technical support for hardware, software, and network‑related issues.
• Diagnose and troubleshoot technical problems efficiently.
• Respond to support requests via ticketing systems, phone, or email.
• Install, configure, and maintain computer systems and applications.
• Support remote users using remote access tools.
• Document issues, resolutions, and processes in the ticketing system.
• Collaborate with IT teams to escalate and resolve complex issues.

Required profile

• Diploma or Bachelor's degree in Computer Science, IT, or related field.
• Advanced English language skills.
• Minimum 2 years of experience in an IT Help Desk or similar role.
• Strong knowledge of computer systems, hardware, software, and network connectivity.

Required skills

• Experience with IT ticketing systems and remote support tools.
• Solid understanding of troubleshooting methodologies.
• Familiarity with ITIL best practices (a plus).