Telesales Supervisor

About the role

We are seeking a Telesales Supervisor to lead our telesales team in the real‑estate sector, manage incoming leads, and boost conversion rates from contact to property visits.

Key responsibilities

• Supervise daily activities and performance of the telesales team.
• Distribute incoming leads, ensure timely contact and accurate CRM updates.
• Monitor the customer journey from lead to qualified visit and track KPIs such as call volume, conversion rates, and scheduled visits.
• Analyze lost leads, provide improvement recommendations, and ensure compliance with sales scripts.
• Coach team members on sales techniques, objection handling, and performance reporting.
• Coordinate with sales and marketing teams to transfer qualified leads and share feedback.

Required profile

• Proven experience in telesales, call‑center or inside sales, preferably within real estate.
• Previous supervisory or team‑lead experience.
• Strong communication, persuasion, negotiation and leadership abilities.
• Target‑driven with excellent follow‑up and organizational skills.

Required skills

• Good knowledge of CRM systems and lead management.
• Proficiency in Microsoft Excel for reporting and analysis.
• Understanding of sales funnels and conversion metrics.