Training Manager

About the role

The Training Manager will champion St. Regis’ values and philosophy by linking training and development activities to the brand’s mission and vision. Working closely with property leadership, you will identify employee and organisational development needs and ensure training programs drive business results.

Key responsibilities

• Administer and promote all employee training programs, covering product knowledge, company philosophy, customer service and leadership.
• Conduct needs assessments, design curricula, develop materials and facilitate both custom and corporate training sessions.
• Measure training effectiveness, monitor enrollment and attendance, and report on return on investment.
• Observe service behaviours, provide feedback to staff and managers, and support continuous improvement.
• Partner with operational leaders to verify that employees demonstrate required technical and leadership competencies.

Required profile

• 2‑year degree in Human Resources, Hospitality Management, Business Administration or related field, **or** a 4‑year bachelor’s degree in the same disciplines.
• Certified trainer status.
• Minimum of 24 months of relevant experience in HR or training, or a recent graduate with the required education and certification.

Required skills

What we offer

• Opportunity to work with a world‑renowned luxury hotel brand.
• Professional development and career growth in a global hospitality environment.