Warranty Supervisor – OEM Warranty Operations

About the role

The Warranty Supervisor will lead OEM warranty operations from our Al Khobar headquarters, ensuring timely claim processing, compliance with manufacturer standards, and continuous improvement of warranty processes. You will manage a team of warranty specialists, drive root‑cause analysis, and provide clear reporting to senior management.

Key responsibilities

• Oversee daily administration of OEM warranty claims and related processes.
• Manage and submit warranty claims through various OEM portals.
• Ensure compliance with OEM warranty policies and conduct regular technical audits.
• Perform root‑cause analysis on warranty failures and implement corrective actions.
• Monitor warranty performance metrics and produce detailed reports for stakeholders.
• Collaborate with service, parts, and finance teams to streamline warranty workflows.
• Train, mentor, and evaluate the performance of warranty staff.
• Liaise directly with OEM representatives to resolve complex warranty issues.

Required profile

• 7–9 years of experience in OEM warranty administration and claim management.
• Proficiency with OEM portals and ERP/DMS systems for warranty processing.
• Demonstrated expertise in root‑cause analysis and technical auditing.
• Strong knowledge of warranty compliance standards and best practices.
• Advanced reporting skills, including data analysis and presentation.
• Excellent written and verbal communication skills in English and Arabic.

Required skills

• OEM portal navigation
• ERP/DMS platforms (e.g., SAP, Oracle)
• Root‑cause analysis
• Technical auditing
• Data analysis and reporting
• Lean Six Sigma methodology