Workshop Manager - BYD Aftersales

About the role

The Workshop Manager leads end-to-end workshop operations within the Aftersales function, ensuring service excellence, technical quality, productivity and profitability across all repair and maintenance activities. The role is the operational backbone of the service centre, driving labour utilisation, efficiency and revenue performance while meeting OEM standards and dealership KPIs, and directly influencing customer satisfaction, warranty governance and overall aftersales results.

Key responsibilities

• Lead daily workshop operations to meet labour sales, productivity, efficiency and utilisation targets, manage workload, bay allocation and technician capacity, and drive Fix-Right-First-Time performance
• Ensure adherence to OEM repair standards, service bulletins and diagnostic procedures, and monitor work-in-progress and ageing Repair Orders
• Deliver revenue, labour sales and gross profit targets, and grow revenue through Vehicle Health Checks, menu pricing and upselling
• Control costs including consumables, overtime, sublet expenses and warranty rework, and analyse financial performance
• Champion customer satisfaction (CSI/NPS), handle escalated complaints and work with Service Advisors on diagnosis and promise times
• Lead and develop supervisors, foremen, team leaders, technicians and apprentices, including certification, OEM training and Saudization development
• Oversee warranty processes, ensure HSE and KSA labour and safety compliance, maintain equipment and tools, and prepare for audits
• Report key KPIs using DMS data (Kerridge, Autoline, SAP, Incadea or equivalent) and present monthly reviews to Aftersales leadership and OEM stakeholders

Required profile

• Bachelor's degree in Mechanical Engineering, Automotive Engineering or a related technical discipline
• Minimum 8-10 years in automotive aftersales within a franchised dealership, including 3-5 years as Workshop Manager or equivalent
• Proven track record managing high-volume workshops and large technical teams (15+ technicians)
• Advanced OEM certifications or technical leadership training highly preferred

Required skills

• OEM diagnostic systems, repair standards and workshop processes
• DMS such as Kerridge, Autoline, SAP or Incadea
• Understanding of EV, hybrid systems, ADAS and modern automotive technologies
• Financial and operational analysis using workshop KPIs
• Working knowledge of warranty systems, audit processes and compliance standards