Workshop Supervisor - BYD

About the role

The Workshop Supervisor leads the day-to-day operation of the workshop floor at Al-Futtaim Automotive's BYD dealership in Saudi Arabia. The supervisor ensures technicians deliver repairs and services to OEM standards, on time and first time, within standard labour hours, and is accountable for technician productivity, throughput, repair quality, safety and housekeeping. The role acts as the operational bridge between Service Advisors, Parts and the Technician team.

Key responsibilities

• Allocate Repair Orders to technicians by skill level, complexity and workload, and monitor work-in-progress to remove bottlenecks and meet delivery promises
• Ensure technicians follow OEM repair manuals, approved diagnostics and standard operating processes, and drive workshop KPIs against monthly targets
• Control workshop flow to optimise bay usage, technician allocation and service turnaround
• Inspect completed repairs before release, investigate technical failures and repeat repairs, and coach technicians
• Ensure correct use of special service tools, diagnostic equipment and OEM-approved methods, and adherence to TSBs, recalls and technical updates
• Supervise, mentor and develop technicians, electrical and PDI technicians, and coordinate OEM certification programmes
• Hold daily briefings on workload, safety, technical bulletins and performance expectations
• Enforce HSE standards, maintain 5S housekeeping and keep calibration schedules, certifications and safety inspections current
• Coordinate with Service Advisors on approvals, commitments and delays, and with Parts on urgent parts and VOR cases
• Prepare daily, weekly and monthly reports on productivity, efficiency, quality and technician KPIs for the Service Manager

Required profile

• Diploma or Bachelor's degree in Automotive, Mechanical or Electrical Engineering or a related technical discipline
• OEM-certified Master Technician qualification or equivalent advanced certification highly preferred
• Minimum 6-8 years of workshop experience in a franchised automotive dealership, including at least 2 years in a supervisory or team leadership role
• Proven track record in managing technician productivity, First Time Right, labour efficiency and reducing customer comebacks in high-volume workshops

Required skills

• Strong knowledge of OEM diagnostic systems, repair procedures, technical manuals and warranty processes
• Proficiency in Dealer Management Systems such as SAP, Kerridge or Autoline
• Desirable: EV/HV systems, ADAS calibration, vehicle electronics, reading wiring diagrams and schematics
• Working knowledge of Microsoft Office for reporting and analysis