Account Manager

About the role

We are looking for a dedicated, customer‑focused Account Manager to join our Sales Department. You will be the main liaison for our partner restaurants, ensuring they thrive on the Ninja platform.

Key responsibilities

• Serve as the primary point of contact for existing partner restaurants, building and nurturing relationships to ensure satisfaction and retention.
• Conduct regular check‑ins to review performance, address concerns, and explore growth opportunities.
• Provide ongoing support, answering inquiries and resolving issues promptly.
• Collaborate with Sales Acquisition, Operations and other internal teams to facilitate onboarding and transitions.
• Monitor partner performance metrics and KPIs, identify improvement areas and implement action plans.
• Coordinate marketing initiatives and promotional campaigns with partners to drive engagement and sales.
• Cross‑sell NCR products and monitor ROI for partners.
• Maintain accurate records of interactions, communications and performance using CRM software.
• Stay informed about industry trends, market developments and competitor activities to offer strategic insights.

Required profile

• Bachelor's degree in Business Administration, Marketing or a related field.
• Minimum 3 years of experience in account management, customer service or sales.
• Strong communication, negotiation and relationship‑building abilities.
• Ability to multitask, prioritize and manage time effectively in a fast‑paced environment.
• Proactive, solution‑oriented approach to problem‑solving.

Required skills

• Proficiency with CRM software.
• Microsoft Office Suite.