Aftersales Service Manager

About the role

The Aftersales Service Manager will lead a dedicated team to deliver exceptional post‑sale support, driving customer satisfaction and loyalty. Working in a collaborative environment, you will develop and implement service strategies that align with business goals and enhance client retention.

Key responsibilities

• Lead the aftersales service team by setting clear objectives, providing guidance, and ensuring team members have the necessary skills and tools.
• Develop and implement service strategies that improve customer satisfaction and loyalty, using feedback and service metrics.
• Conduct regular training sessions to keep the team up‑to‑date with industry standards and best practices.
• Collaborate with sales and product teams to align aftersales services with overall business objectives.
• Monitor and analyze performance metrics, generate reports, and highlight trends for strategic decision‑making.
• Manage customer inquiries and complaints, ensuring timely and effective resolutions.

Required profile

• Proven experience in leading aftersales or customer service teams.
• Ability to develop and execute service improvement strategies.
• Experience collaborating with cross‑functional teams, including sales and product departments.
• Strong analytical skills to interpret service metrics and drive decisions.
• Comfort working closely with senior management to influence customer engagement initiatives.

Required skills

What we offer

• Opportunities for professional development and training programs.
• A culture that values teamwork, innovation, and continuous improvement.