Assistant Head Butler

About the role

FAENA The Red Sea is seeking an Assistant Head Butler to support the Head Butler in delivering Forbes Five‑Star service to villa guests. This role oversees daily Butler team operations and ensures every guest experience is intuitive, personalised, and seamless.

Key responsibilities

• Support the Head Butler in supervising and coordinating the daily operations of the Butler team.
• Oversee villa preparation, turndown service, and in‑room amenities to maintain impeccable presentation.
• Coordinate guest requests, preferences, and bespoke experiences with meticulous attention to detail.
• Collaborate with Front Office, Housekeeping, Culinary, Spa, Concierge, and Engineering to deliver seamless guest experiences.
• Handle guest concerns and service recovery professionally and discreetly.
• Coach, mentor, and develop the Butler team to uphold Forbes Five‑Star standards.

Required profile

• Diploma or Bachelor’s degree in Hospitality Management or a related field (preferred).
• 3–6 years of experience in luxury butler service, guest relations, or villa operations.
• Previous supervisory or Senior Butler role within a Forbes Five‑Star or ultra‑luxury hotel/resort.
• Strong understanding of luxury hospitality standards and personalised guest service.
• Excellent leadership, communication, and interpersonal skills.

Required skills

• Microsoft Office
• Guest management systems