Bell/Luggage Attendant

About the role

The Bell/Luggage Attendant provides first‑impression service at Raffles The Red Sea, a luxury resort in Saudi Arabia’s Red Sea Project. You will greet guests, manage their luggage, and ensure a seamless arrival and departure experience in an ultra‑luxury environment.

Key responsibilities

• Warmly greet guests at arrival, using names and titles, and assist with car doors and luggage.
• Tag, organize, and safely store all incoming, outgoing, and long‑term baggage, maintaining accurate logs.
• Escort guests to rooms, offering a professional orientation of amenities and services.
• Maintain a constant lobby presence, sharing hotel heritage, local attractions, and facility information.
• Coordinate with Front Desk, Concierge, and Valet teams to deliver messages, newspapers, and parcels promptly.

Required profile

• Impeccable grooming and personal presentation aligned with ultra‑luxury standards.
• Physical ability to stand for long periods and lift/push/pull up to 50 lb.
• Commitment to Raffles’ SOPs and LQA service standards.
• Strict confidentiality regarding guest movements and information.
• 1–2 years experience in a 5‑star luxury hospitality setting, preferably pre‑opening.
• High school diploma; hospitality degree is an asset.
• Excellent English communication; Arabic is a strong plus.

Required skills