Butler – Luxury Resort

About the role

Raffles & Fairmont the Red Sea is a luxury resort within Saudi Arabia’s Red Sea Project. The Butler will deliver intuitive, personalized service to discerning guests throughout their stay.

Key responsibilities

• Personalized Service: act as the primary point of contact for guests, providing intuitive and personalized assistance from pre‑arrival to departure.
• Guest Arrival & Departure: facilitate seamless check‑in and check‑out experiences within the privacy of the guest’s villa or suite.
• Valet Services: oversee professional packing and unpacking, garment pressing, and shoe shining to luxury standards.
• Food & Beverage Coordination: manage in‑villa dining experiences, including afternoon tea, evening canapés, and private meals.
• Experience Curation: anticipate guest preferences to curate sensory journeys and bespoke itineraries.
• Inter‑Departmental Liaison: coordinate with Culinary, Housekeeping, and Concierge teams to enhance guest experiences.
• Brand Philosophy: uphold the “Emotional Luxury” ethos in every interaction.
• Standards & Compliance: maintain hygiene, safety, and service standards per Raffles and Accor policies.
• Sustainability: integrate the resort’s sustainability ethos into daily operations.

Required profile

• Education: Bachelor’s degree in hospitality management or a related field.
• Experience: 4–6 years in luxury hospitality, preferably Butler service or Front Office management in a luxury hotel or resort.
• Leadership and communication skills with extreme attention to detail.
• Fluent in English; Arabic and other languages are a significant asset.
• Deep understanding of luxury service etiquette and Saudi cultural values.
• Pre‑opening experience is highly desirable.
• Proactive, anticipatory approach with strong ownership and accountability.
• Impeccable grooming and personal presentation aligned with luxury standards.