Call Center Supervisor

DallahHealth · Riyad

Mid 🇬🇧 English

Job description

About the role

The Call Center Supervisor will lead a team of Call Center Coordinators to ensure high‑quality service delivery and meet departmental objectives. This role involves overseeing daily operations, managing call distribution, and supporting staff performance.

Key responsibilities

Ensure professional call center performance and achievement of departmental goals.
Supervise Call Center Coordinators, monitor fair and even call distribution.
Prepare and submit periodic performance reports to the manager.
Motivate and provide positive feedback to coordinators.
Update doctors’ information related to the department and communicate changes to staff.
Coordinate shift schedules for Call Center Coordinators.
Implement policies and procedures to meet hospital standards of care and quality improvement.
Perform any other tasks within competence as directed by the Call Center Manager.

Required profile

3‑4 years of experience in a related field.
At least 1 year in a supervisory position.
Bachelor’s degree in a relevant discipline.

Required skills

Questions fréquentes

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Published 3 months ago

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DallahHealth

Riyad

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