Commercial Officer

About the role

We are looking for a Commercial Officer to manage the end‑to‑end documentation of sales, deliveries and export processes. The role ensures accurate invoicing, compliance with VAT and internal policies, and supports finance and logistics teams.

Key responsibilities

• Prepare and process delivery notes, sales invoices, credit and debit notes in the ERP system.
• Verify delivery details, pricing and order accuracy before generating commercial documents.
• Coordinate with dispatch, sales and logistics to ensure timely documentation of shipments.
• Maintain digital and physical records of all commercial transactions for audit readiness.
• Ensure commercial documents comply with VAT regulations, SOCPA standards and internal policies.
• Collect Proof of Delivery (POD) and confirm receipt with customers for invoicing.
• Work with Finance to align invoicing with payment terms and issue credit notes.
• Support export documentation such as commercial invoices, packing lists, COO and SASO.
• Resolve discrepancies in invoices, quantities, transport charges or delivery notes.
• Monitor open delivery notes, pending invoices and aged documentation.
• Update customer master data, payment terms and documentation preferences in the ERP.
• Prepare periodic performance reports on billing KPIs and documentation cycles.
• Liaise with external agents, transport companies and customers to finalize shipment and billing requirements.
• Assist in year‑end closing by ensuring documentation completeness and supporting finance reconciliation.
• Recommend process improvements for documentation workflow and ERP usage.

Required profile

• Diploma in Business Administration, Supply Chain or a related field.
• 3–5 years of experience in commercial documentation, invoicing or export support.
• Proficiency in English.

Required skills

• ERP systems – preferably SAP.
• Microsoft Excel.
• Microsoft Outlook.