Concierge Supervisor

About the role

As a Concierge Supervisor at Hilton, you will lead a team of concierge professionals to create memorable experiences for every guest. You will combine hands‑on supervision with a passion for hospitality to ensure the highest level of service.

Key responsibilities

• Train, schedule, and supervise the concierge team, providing guidance and support.
• Respond promptly and professionally to guest inquiries, requests, and concerns.
• Offer personalized recommendations for dining, transportation, events, tours, and local attractions.
• Coordinate special services such as medical care, childcare, floral delivery, and other guest needs.
• Facilitate seamless registration and elevated service for VIP and high‑priority guests.
• Promote hotel amenities and programs to encourage guest usage.
• Oversee concierge expenditures, including payroll, to ensure financial efficiency.

Required profile

• A genuine passion for delivering exceptional hospitality.
• Integrity and a commitment to doing the right thing.
• Leadership qualities that inspire and develop team members.
• Team‑oriented mindset that drives collaborative outcomes.
• Strong sense of ownership and accountability.
• Ability to act with urgency and discipline in fast‑paced environments.

Required skills

What we offer

• Opportunity to work with a globally recognized hospitality brand.
• A supportive, award‑winning workplace culture.
• Career development and growth pathways within Hilton.
• Access to Hilton’s extensive network of hotels and resources.