Credit & Collections Officer

About the role

The Credit & Collections Officer will manage customer receivables, support credit control, improve cash collections and maintain strong relationships with customers and internal teams.

Key responsibilities

• Monitor customer accounts and follow up on outstanding receivables.
• Prepare and analyse accounts receivable ageing reports.
• Contact customers to collect overdue payments and resolve payment issues.
• Reconcile customer accounts and investigate billing or payment discrepancies.
• Coordinate with Sales, Finance and other departments to resolve collection‑related matters.
• Monitor customer credit limits and payment terms, recommending holds or escalations as needed.
• Maintain accurate customer records in the ERP system.
• Prepare weekly and monthly collection reports and forecasts.
• Support development and implementation of group credit and collection procedures.

Required profile

• Bachelor’s degree in Accounting, Finance, Business Administration or a related field.
• 2–5 years of experience in credit control, collections or accounts receivable.
• Strong understanding of accounting principles and customer account reconciliation.
• Fluent in Arabic and English, both written and spoken.

Required skills

• Proficiency with ERP systems.
• Advanced Microsoft Excel skills.