Customer Care Representative – Warehouse (Riyadh)

About the role

Join Chalhoub Group as a Customer Care Representative in the Riyadh warehouse. You will be the first point of contact for customers, handling inquiries across multiple channels and ensuring a seamless service experience.

Key responsibilities

• Respond to customer inquiries via phone, email, WhatsApp, and live chat in line with service level agreements.
• Manage questions related to orders, returns, refunds, exchanges, delivery updates, and product information.
• Document cases accurately in Salesforce Service Cloud and keep all relevant fields up‑to‑date.
• Coordinate with Backline, Operations, and Store teams to resolve issues end‑to‑end.
• Handle social‑media interactions when trained, maintaining brand tone and service quality.
• Perform off‑queue tasks such as HCC, damages handling, and related list management.

Required profile

• 1–2 years of experience in a customer care or support role.
• Strong communication skills with a professional demeanor.
• Fluent in English and Arabic.

Required skills

• Proficiency with Salesforce Service Cloud.

What we offer

• Learning and development programmes and internal mobility opportunities.
• Competitive benefits including health care, child‑education contribution, flexible working options and employee discounts.