Customer Excellence Specialist
Confidential Government · Riyad
Job description
About the role
The Customer Excellence Specialist will drive the implementation of customer experience (CX) best practices across C2 company's airport operations. Working closely with cross‑functional teams, you will help shape journey maps, analyse performance data and support initiatives that enhance passenger satisfaction in line with Saudi Vision 2030.
Key responsibilities
- Apply CX concepts and best practices to airport‑related initiatives.
- Map and analyse customer journeys to uncover improvement opportunities.
- Track and measure CX metrics such as NPS, CSAT and other performance indicators.
- Analyse customer data to generate actionable insights.
- Develop dashboards and reports to monitor CX performance and trends.
- Support continuous‑improvement projects aimed at increasing customer satisfaction.
Required profile
- 2–4 years of relevant experience in Customer Experience, business analysis, or related roles.
- Proven experience in tracking and analysing CX metrics (NPS, CSAT, etc.).
- Preferred certifications: CXPA (Customer Experience Professionals Association) or CCXP (Certified Customer Experience Professional).
Required skills
Questions fréquentes
Why are you reporting this job?
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
Published 1 week ago
Expires 1 month from now
19 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Confidential Government
Riyad
Related job offers
-
Event & Exhibitions Specialist
Talaat Moustafa Group Saudi Riyad -
Public Relations Representative – Government Relations (Real Estate)
شركة عنان العقارية | Anan Real Estate Company Riyad -
Director of Marketing
Confidential Riyad -
Social Media and Customer Service Specialist (Junior)
DELHAM Riyadh Region -
Marketing and Development Manager
The Executive Network Riyad