Customer Service Agent

About the role

The Customer Service Agent provides professional and efficient assistance to passengers throughout their airport journey. This role ensures a smooth, safe, and positive travel experience by handling check‑in, boarding, baggage, and flight‑related inquiries.

Key responsibilities

• Assist passengers with check‑in, boarding, baggage handling, and answer flight‑related questions.
• Verify travel documents and ensure compliance with airline and airport regulations.
• Manage passenger requests, complaints, and special assistance needs in a courteous manner.
• Coordinate with airlines, airport authorities, and internal teams to maintain seamless operations.
• Provide accurate information on flight schedules, gates, baggage policies, and travel procedures.
• Support boarding and arrival activities while upholding service and safety standards.
• Follow company policies, airline procedures, and airport regulations at all times.

Required profile

• High school diploma or equivalent; relevant qualifications are a plus.
• Previous experience in customer service, preferably within an airport or airline environment.
• Strong communication and interpersonal abilities.
• Customer‑focused attitude with the capacity to work under pressure.
• Proficient English language skills.
• Willingness to work shifts, including weekends.

Required skills