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This job expired on 19/07/2026. It no longer accepts applications.
Customer Service Representative
Frost SA · Per-per 'a'
Job description
About the role
We are seeking a Customer Service Representative to be the voice of our platform in Riyadh. You will interact directly with users, answer their questions, resolve issues, and ensure a smooth, supportive experience.
Key responsibilities
- Respond to inbound inquiries via phone, email, and chat in both English and Arabic.
- Diagnose and resolve technical or account‑related problems promptly.
- Document interactions and update tickets in our CRM system.
- Gather user feedback and share insights with product and operations teams.
- Collaborate with cross‑functional teams to improve processes and product features.
Required profile
- Bachelor’s degree in Business Administration, Communications, Information Technology, or a related field.
- 1–3 years of customer support experience, preferably in B2B SaaS or technology environments.
- Fluency in written and spoken English and Arabic.
- Saudi national.
- Strong communication, problem‑solving, and multitasking abilities.
Required skills
- Experience with CRM and support tools such as Zendesk, Intercom, and HubSpot.
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Frost SA
Per-per 'a'