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Delivery Station Liaison (DSL) – Customer Service

Amazon · Djeddah

New
🇬🇧 English

Job description

About the role

Amazon is seeking a Delivery Station Liaison (DSL) to provide real‑time, hands‑on support to customers whose parcels encounter delivery issues. Working inside a last‑mile delivery warehouse, you will act as the direct voice of the station, ensuring packages reach customers on time and with a positive experience.

Key responsibilities

  • Answer inbound customer calls and communicate delivery status clearly.
  • Investigate failed or at‑risk deliveries, remove barriers, and coordinate same‑day or next‑attempt resolutions.
  • Collaborate with Delivery Service Partners (DSPs) and internal workgroups to resolve issues.
  • Escalate systemic problems to senior leadership and propose solutions.
  • Maintain detailed case records while working in a fast‑paced, noisy environment (hearing protection provided).

Required profile

  • Strong verbal communication and empathy skills.
  • Ability to work independently with limited guidance.
  • Comfortable handling multiple online platforms simultaneously.
  • Flexibility to work a full‑time, 40+ hour schedule in a dynamic warehouse setting.

Required skills

    What we offer

    • Opportunity to be part of Amazon’s world‑class logistics network.
    • Full‑time flexible schedule with competitive benefits.
    • Hands‑on experience in last‑mile delivery operations.

    Questions fréquentes

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    Published 9 hours ago

    Expires 1 month from now

    2 views · 0 applications

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