Desktop Analyst

About the role

The Desktop Analyst will join Packers Plus’ global IT team to deliver high‑quality desktop support to internal users in Dammam. This position focuses on diagnosing problems, documenting solutions, and maintaining hardware, software, and network components in a fast‑paced manufacturing environment.

Key responsibilities

• Document problem symptoms and capture system information in the call‑tracking system.
• Independently resolve routine issues and collaborate with senior staff on complex problems.
• Identify issues affecting multiple users and coordinate with other IT departments for rapid resolution.
• Provide after‑hours support when required.
• Support client‑side applications, desktop hardware, peripherals, printers, and manufacturing‑related IT equipment.
• Maintain accurate asset records and manage mobile device deployment and MDM enrollment.
• Assist the IT Manager on projects, upgrades, and software standardisation.
• Resolve help‑desk tickets within defined Service Level Objectives.

Required profile

• Advanced experience with Windows Active Directory and user account management.
• Strong technical troubleshooting abilities across Windows, iOS, and Android platforms.
• Willingness to research and adopt new technologies.
• Basic understanding of networking concepts such as TCP/IP, DHCP, DNS, and VPN.

Required skills

• Microsoft Windows 11
• Office 365
• iOS operating system
• Android operating system
• TCP/IP, DHCP, DNS, VPN
• Server operating systems and backup/restore utilities
• Hardware and peripheral configuration
• Mobile Device Management (MDM) tools
• Active Directory user account management