Director of Operations

About the role

As the Director of Operations at Hilton, you will lead daily hotel functions while championing the brand’s commitment to exceptional hospitality. You will shape service strategies, drive performance, and ensure every guest enjoys a memorable stay.

Key responsibilities

• Lead and manage all aspects of hotel operations, including budgeting, forecasting, strategic planning, and compliance with brand standards.
• Develop and execute service‑excellence strategies based on guest trends and satisfaction metrics.
• Identify operational gaps and implement improvement initiatives to boost productivity and performance.
• Oversee quality‑assurance programs, set goals, enable service recovery, and monitor guest satisfaction.
• Build and sustain a high‑performing team through performance management, professional development, and recognition.

Required profile

• Demonstrated passion for hospitality and delivering warm guest experiences.
• Strong integrity, leadership ability, and teamwork orientation.
• Ownership mindset with a focus on urgency and disciplined execution.

Required skills

What we offer

• Opportunity to work for a globally recognized hospitality brand.
• Access to career development resources and a supportive workplace culture.
• Recognition as part of an award‑winning team.