Director of Operations – Luxury Resort (Saudi National)

About the role

Raffles The Red Sea is seeking an experienced and visionary Director of Operations to lead all operational aspects of its luxury resort in Umluj, Saudi Arabia. You will be responsible for delivering seamless daily operations while driving strategic initiatives that elevate guest experiences and operational excellence.

Key responsibilities

• Develop and implement comprehensive operational strategies and policies aligned with luxury hospitality standards.
• Oversee front office, housekeeping, food & beverage, maintenance, and security, ensuring coordination and efficiency.
• Manage operating budgets, monitor financial performance, and analyze KPIs to optimise profitability.
• Lead, mentor and develop the operations team, fostering a culture of excellence and continuous improvement.
• Ensure compliance with local regulations, safety protocols and international hospitality standards.
• Maintain and enhance guest satisfaction through quality‑assurance programmes and proactive issue resolution.
• Manage vendor relationships, negotiate contracts and oversee procurement for cost‑effectiveness.
• Collaborate with senior leadership on revenue optimisation, operational efficiency and strategic growth.

Required profile

• Minimum 10 years progressive operations management experience in luxury hospitality.
• Proven track record managing large‑scale resort operations with multi‑million‑dollar budgets.
• Expertise in P&L management, financial analysis and budget optimisation.
• Strong leadership and team‑development abilities.
• Comprehensive knowledge of hospitality operations, guest service standards and industry best practices.
• Familiarity with Saudi Arabian business practices, regulations and cultural considerations.
• Project‑management experience with a focus on operational improvements and pre‑opening coordination.
• Flexibility and adaptability in a dynamic, fast‑paced luxury environment.

Required skills

• Property management systems (PMS) and hospitality technology platforms.
• Data analysis and performance‑metrics interpretation.