Doorman – Guest Services

About the role

The Doorman is the first point of contact for guests arriving at the hotel. You will create a warm, friendly welcome and ensure smooth entry and exit for all visitors, reflecting Kempinski’s high service standards.

Key responsibilities

• Greet guests at the entrance with a friendly and caring manner in line with Kempinski standards.
• Open hotel doors for arriving guests and assist with car doors for those exiting taxis or vehicles.
• Handle luggage efficiently, transporting it to the hotel lobby promptly.
• Respond to guest requests such as arranging taxis, providing directions, or referring them to appropriate staff.
• Stay informed about hotel products, services, and local tourist or business information.
• Monitor traffic to prevent vehicles from blocking the hotel entrance.
• Hoist and lower hotel flags according to established procedures.
• Maintain cleanliness and tidiness of the main entrance area, taking corrective actions when needed.
• Perform any additional duties assigned by the Supervisor or Manager.

Required profile

• Friendly, courteous and presentable demeanor.
• Ability to assist guests promptly and handle luggage safely.
• Good physical stamina for standing and moving luggage.
• Attention to detail in maintaining a clean entrance area.
• Capability to manage traffic flow and follow safety procedures.

Required skills