Employee Services Senior Specialist

About the role

The Employee Services Senior Specialist provides high‑level support for employee inquiries and ensures a positive employee experience across the organisation. This role acts as a bridge between staff and management, promoting clear communication, policy compliance and continuous improvement of HR services.

Key responsibilities

• Respond to employee questions on policies, benefits, compensation and related services.
• Resolve complex employee issues while ensuring adherence to company policies and regulatory requirements.
• Assist in developing and implementing employee services policies and procedures.
• Provide improvement recommendations based on employee feedback and data analysis.
• Guide and train Employee Services Specialists and other staff on processes, policies and best practices.
• Facilitate training sessions to enhance team knowledge and skills.
• Maintain accurate employee records and HR databases.
• Prepare and analyse reports on employee services metrics, presenting findings to management.
• Identify opportunities to improve processes and operational efficiency.
• Collaborate with cross‑functional teams to enhance the overall employee experience.
• Participate in HR projects, offering insights and support as needed.
• Develop and distribute communication materials related to employee services programmes.
• Act as liaison between employees and management on service‑related matters.

Required profile

• Bachelor’s degree in Management Information Systems or a related field.
• Proven experience in employee services, HR support or a similar function.
• Strong understanding of HR policies, regulations and best practices.
• Excellent problem‑solving abilities and attention to detail.

Required skills

• Knowledge of HR information systems and database management.
• Ability to prepare and interpret HR reports and metrics.
• Effective communication and training delivery skills.