Field Service Engineer - PFA, Middle East

About the role

GEA is hiring a Field Service Engineer for its Food Processing & Packing (PFA) business in the Middle East, reporting to the Director Service FHT. The position is based in Jeddah, KSA, and involves installing, commissioning, maintaining and repairing food processing and packing equipment at customer sites across the region, with extensive travel.

Key responsibilities

• Install, commission, maintain and repair food processing and packing equipment at customer sites across the Middle East, with a focus on KSA.
• Troubleshoot food processing machinery such as fryers, mixers, ovens, forming and coating equipment.
• Coordinate with customers and internal teams for project execution and equipment start-up.
• Carry out preventive maintenance and calibration to minimise downtime.
• Maintain service reports, commissioning checklists and technical feedback.
• Provide technical support and training to customers on equipment use and best practices.
• Identify spare part needs and recommend spare parts, and support claims handling and warranty assessments.
• Promote GEA's digital tools and remote service offerings, and identify upselling opportunities in spare parts and services.
• Ensure HSE compliance on site and communicate proactively with customers.
• Travel extensively across the region, sometimes on short notice, and contribute to the company's digitalisation drive.

Required profile

• Degree or diploma in Mechanical, Electrical or Mechatronics Engineering.
• 2-5 years of hands-on field service experience, preferably in food processing and packing equipment.
• Prior experience with GEA or similar industrial food processing and packing equipment is a strong advantage.
• Excellent troubleshooting, communication and customer service skills.

Required skills

• Deep understanding of electrical and mechanical systems.
• Basic knowledge of automation is beneficial.