Front Office Manager

About the role

Radisson Hotel Group is seeking a Front Office Manager to lead its front office team in Dammam Industrial City. The role focuses on delivering exceptional guest experiences and ensuring smooth daily operations.

Key responsibilities

• Lead, coach and schedule front desk staff to maintain high service standards.
• Oversee the complete guest journey, from check‑in to check‑out, ensuring satisfaction.
• Manage budgets, inventory and billing processes for the front office.
• Resolve guest complaints promptly and proactively improve service quality.

Required profile

• Proven ability to drive guest satisfaction and handle complaints professionally.
• Strong verbal and written communication with guests, staff and other departments.
• Leadership experience in motivating and managing a front desk team.
• Excellent organizational and time‑management skills in a fast‑paced environment.
• Problem‑solving mindset with adaptability to changing priorities.
• Experience in staff training and development.
• Solid knowledge of front‑desk operations, reservations and guest billing.

Required skills

• Time management
• Communication skills
• Organizational skills
• Leadership abilities
• Staff training
• Problem‑solving
• Front desk operations
• Guest billing

What we offer

• Opportunities for career growth and professional development.
• Inclusive and diverse workplace culture.
• Global hotel rates for you and your loved ones.
• Local perks and rewards tailored to Saudi Arabia.
• Supportive team environment that celebrates diversity.