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This job expired on 19/07/2026. It no longer accepts applications.
Front Office Manager – Luxury Hotel
Kerten Hospitality · Riyad
Job description
About the role
The House Hotel in Jeddah is looking for a Front Office Manager to lead its front desk team and ensure a seamless, high‑quality guest experience in a contemporary urban hotel with 129 rooms.
Key responsibilities
- Oversee all front office operations, including reception, reservations, concierge and guest relations.
- Lead, train and motivate the front office team to maintain consistently high service standards.
- Ensure smooth check‑in and check‑out processes, accurate billing and proper handling of guest accounts.
- Address guest concerns and complaints promptly and professionally to maintain high satisfaction levels.
- Maintain accurate occupancy data, forecasts, reporting and front office documentation.
- Collaborate with Housekeeping, Food & Beverage, Maintenance and other departments to deliver a seamless end‑to‑end guest journey.
- Implement, monitor and continuously improve front office policies, procedures and service standards in line with brand values.
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Kerten Hospitality
Riyad