Front Office Supervisor (Saudi National) - Raffles The Red Sea

About the role

Raffles & Fairmont The Red Sea, part of the Red Sea Project, is a nature-focused resort with 361 rooms, eleven dining concepts, a spa and an 18-hole golf course. The Front Office Supervisor supervises all Receptionists on shift, ensures tasks are completed daily and acts as the main link between Reception and departments such as Butler, Housekeeping and Engineering. The position is open to Saudi nationals.

Key responsibilities

• Supervise Receptionists and Guest Service Agents, help them with issues and ensure work meets Raffles standards
• Ensure staff get their breaks and that there is adequate coverage in the lobby and at the front desk
• Keep the front office, lobby, concierge and reception area clean and tidy
• Be fully competent in reception and cashier duties, cover shifts and Rooms Coordinator shifts if required
• Meet and greet VIP guests, coordinate arrivals and departures and liaise with Housekeeping, Concierge, Guest Services, Florist and In Room Dining on special requests
• Handle complaints promptly, follow up on late cancellations and no-shows, and check potential room revenue for discrepancies
• Monitor daily financial goals, balance the room-type screen for the next day and check next-day arrival correspondence
• Coordinate room allocations and room moves, and identify training needs of front office staff
• Maintain good working relations with all departments and keep supplies of stationery in stock

Required profile

• Minimum 1 year of supervisory experience in a luxury hotel
• Experience in pre-opening is a must; understanding of ultra-luxury guest expectations and brand alignment is also required
• Fluent verbal and written English and Arabic; a third language is an asset
• Hospitality diploma and prior customer service experience are assets
• Proven ability to handle cash accurately and flexibility in working hours

Required skills

• Property management system and Windows knowledge
• Knowledge of Ultra-Luxury guest expectations and brand alignment