Front Office Supervisor (Saudi Only)

About the role

AccorHotel in Makkah is seeking a Front Office Supervisor to lead and coordinate all front‑office operations, ensuring exceptional service for guests. The role involves managing reception, concierge, and guest‑service teams while maintaining high standards of hospitality.

Key responsibilities

• Oversee reception, concierge and guest‑services activities, ensuring smooth check‑ins, check‑outs and inquiries.
• Supervise, train and mentor front‑office staff to deliver consistent, high‑quality service.
• Handle guest complaints promptly and resolve issues effectively.
• Maintain accurate front‑office administrative records and manage inventory and supplies.
• Collaborate with other hotel departments to create seamless guest experiences.
• Implement hotel policies, create work schedules and monitor staff performance.

Required profile

• Motivator and proactive team player with a positive attitude.
• Organised, result‑driven and open‑minded, able to think outside the box.
• Excellent communication skills in English and Arabic (verbal & written).
• Ability to remain calm and efficient in a fast‑changing environment.
• Flexibility to work varied hours as required.

Required skills

• Proficiency with Property Management System (PMS) software.
• Good working knowledge of Windows operating system.
• Accurate cash handling and reconciliation.