Guest Service Centre Agent – Saudi National

About the role

At SLS The Red Sea, every interaction is an opportunity to create a memorable guest experience. As a Guest Service Centre Agent you will be the central point of connection between guests and the hotel, delivering warm, confident, and seamless communication while handling each request with care, efficiency, and the distinctive personality of SLS.

Key responsibilities

• Handle internal and external guest communications promptly and professionally, maintaining a warm SLS tone.
• Serve as the main contact for guest inquiries, requests, and service needs throughout their stay.
• Provide clear information about hotel facilities, dining, spa, activities, promotions, services, and local attractions.
• Coordinate guest requests with Housekeeping, Engineering, Room Service, Front Office and other operational teams.
• Log, track and follow up on guest requests to ensure timely completion and a seamless experience.
• Manage wake‑up call requests accurately and follow established procedures for unanswered calls.
• Support Front Office operations during night hours, including room availability and booking inquiries.
• Record guest messages, requests and service notes in Opera PMS and maintain accurate guest information.

Required profile

• High School Diploma or higher; hospitality qualification preferred.
• Minimum 1–2 years experience in Guest Services, Front Office, Call Centre, PBX or similar luxury hotel role.
• Excellent spoken and written English with a confident telephone manner.
• Proficiency in Microsoft Office; experience with Opera PMS is an advantage.
• Strong guest service, communication and interpersonal skills with a warm, professional approach.
• Ability to multitask, prioritize and respond efficiently in a fast‑paced environment.
• Excellent attention to detail and commitment to guest privacy and confidentiality.
• Proactive, flexible and composed under pressure, thriving in a diverse multicultural team.

Required skills

• Microsoft Office
• Opera PMS