Guest Services Agent - Pre-Opening, Four Seasons AMAALA

About the role

Four Seasons is hiring a Guest Services Agent for its pre-opening team at Four Seasons Resort and Residences AMAALA at Triple Bay, Saudi Arabia. Reporting to the Guest Services Supervisor, you will welcome guests, manage their luggage and transportation needs and ensure smooth, personalised arrivals and departures during the pre-opening phase and daily operations.

Key responsibilities

• Assist with pre-opening tasks such as systems setup, service standard creation and training on guest arrivals and departures.
• Greet guests on arrival and departure, help with luggage handling, escorting and give resort and destination information.
• Coordinate with the Front Desk, Concierge and Valet teams for seamless guest movement.
• Assist VIP guests and respond to special requests.
• Keep the entrance and lobby areas tidy and welcoming.
• Deliver items to guest rooms and support room moves.
• Monitor guest feedback and support service recovery.

Required profile

• Previous guest services, bell desk or valet experience in luxury hospitality preferred; pre-opening experience is an advantage.
• Energetic, service-oriented personality with excellent communication skills.
• Physically fit and able to handle luggage and assist with guest movement.
• Saudi driver's licence and ability to drive.
• Eligible to work in Saudi Arabia; fluency in English is essential.

What we offer

• Competitive salary in a tax-free environment, housing and transportation.
• 30 days of vacation plus public holidays, paid home leave tickets, complimentary meals and uniform cleaning.
• Medical and life insurance, Employee Assistance Program and worldwide complimentary room nights.
• Opportunities for growth and development.