In Room Dining Coordinator

About the role

Four Seasons Resort and Residences Amaala is seeking an enthusiastic and highly organized In Room Dining Coordinator to join its Food & Beverage team. The coordinator is the main point of contact for all in-room dining orders and guest requests, ensuring high service standards, clear communication between departments and a seamless dining experience.

Key responsibilities

• Answer and process all in-room dining calls promptly, professionally and courteously.
• Enter guest orders accurately into the resort's point-of-sale system and pass special requests to the culinary and service teams.
• Coordinate timely delivery of food and beverages to guest rooms while meeting service standards.
• Maintain knowledge of menus, promotions, ingredients and preparation methods, and help guests choose dishes and accommodate dietary needs, allergies and special requests.
• Monitor order status, follow up with guests and resolve concerns.
• Communicate with Kitchen, Stewarding, Housekeeping, Front Office and other departments.
• Keep accurate records of orders, billing and guest preferences.
• Support administrative tasks such as reporting, inventory coordination and menu updates.
• Uphold service standards, health and safety regulations and resort policies.

Required profile

• Degree in Hospitality Management, Hotel Administration or a related field preferred.
• At least 1 year of experience in Food & Beverage, in-room dining, restaurant operations or guest services in a luxury hotel preferred.
• Strong command of spoken and written English; additional languages are an advantage.
• Flexibility to work various shifts, including evenings, weekends and public holidays.

Required skills

• Proficiency in Microsoft Office and hotel POS systems.
• Excellent organization and multitasking in a fast-paced environment.
• Strong communication, telephone etiquette and customer service skills.

What we offer

• Competitive salary in a tax-free environment, with housing and transportation.
• 30 days of vacation plus public holidays.
• Complimentary meals and uniform cleaning.
• Medical and life insurance, Employee Assistance Program and worldwide complimentary room nights.
• Growth and development opportunities.